Previous incidents

Engineers worked through the night to provision extra capacity and solved this issue. Do let us know if your API workload is still experiencing issues at support@sailia.com.

This issue arose following the release of a new feature for automated instalment plans for accommodation bookings, which was rolled out yesterday evening, 26/05/26.

A problem in this deployment meant that zero-value payments were not processed as expected within the new automated payment flow.

This edge case was not covered by our existing testing, and the errors were not surfaced through our usual monitoring. We have now added additional logging and checks to ensure this type of issue is d...

This occurred when a manual change was made to the setup of a customers calendar due to a support request. Unfortunately there was an error in the data. This caused a database query to hang which caused a cascading issue that lead to an outage of our main database.

We were alerted the second the issue was occurring and started looking for the root cause at 9:20. We scaled vertically to get the service back online, this took 22 minutes to fully recover.

We identified the issue within a few m...