Incidents and maintenance reported on status page for Sailia https://status.sailia.com/ https://d1lppblt9t2x15.cloudfront.net/logos/462ad2595d35902a0bea369a3def03e1.png https://status.sailia.com/ en https://status.sailia.com/incident/927585 Thu, 18 Jun 2026 04:52:00 -0000 https://status.sailia.com/incident/927585#167c3aa888c67336ba553222a8053d3b765d0cb4c115c51f5d68fa67f1a7e39e Incident Engineers worked through the night to provision extra capacity and solved this issue. Do let us know if your API workload is still experiencing issues at support@sailia.com. https://status.sailia.com/incident/927585 Thu, 18 Jun 2026 02:44:00 -0000 https://status.sailia.com/incident/927585#fd46c3cb7007fe916280eb9785fee3bd92dcc7245893c2d8cc513365bda6d732 Incident Engineers are working on provisioning extra capacity to solve this issue. https://status.sailia.com/incident/927585 Thu, 18 Jun 2026 01:31:00 -0000 https://status.sailia.com/incident/927585#2efae72720dd35e09c28b5d54e449dfeb8f774c96a3ac26d48297b843004111e Incident The API is experiencing intermittent slowdowns under heavy autonomous load https://status.sailia.com/incident/906335 Wed, 27 May 2026 09:09:00 -0000 https://status.sailia.com/incident/906335#f993bef2a781f56b17f27cf5cb81207c58a1b618fcb77c0b7d0b4cb3ee96f265 Incident This issue arose following the release of a new feature for automated instalment plans for accommodation bookings, which was rolled out yesterday evening, 26/05/26. A problem in this deployment meant that zero-value payments were not processed as expected within the new automated payment flow. This edge case was not covered by our existing testing, and the errors were not surfaced through our usual monitoring. We have now added additional logging and checks to ensure this type of issue is detected more quickly in future. The issue has now been resolved, but please do get in touch if you notice any further problems. https://status.sailia.com/incident/906335 Wed, 27 May 2026 09:06:00 -0000 https://status.sailia.com/incident/906335#81e10076e5195a0d128f64bb99d275769edab3e9aff90e4e1bfea99f21e739c6 Incident The fix has rolled out to all users. Any previously affected payments are going through as normal. https://status.sailia.com/incident/906335 Wed, 27 May 2026 09:00:00 -0000 https://status.sailia.com/incident/906335#3ec7c17ac69a7837c39f2e56601ea47b6bf4c009d641b3ccd9fc42340ff4839b Incident We've identified the issue and a fix is rolling out https://status.sailia.com/incident/906335 Tue, 26 May 2026 17:47:00 -0000 https://status.sailia.com/incident/906335#17499a39a221f363b9eee0e75f64535afc30bc390bb2889e50ad74ce46cb203c Incident Payment issues for a subset of users https://status.sailia.com/incident/889639 Wed, 06 May 2026 20:43:00 -0000 https://status.sailia.com/incident/889639#79484793de13433bc4d117b0a464780e7d6de80a5aa8abec65d640453ed60c23 Incident This occurred when a manual change was made to the setup of a customers calendar due to a support request. Unfortunately there was an error in the data. This caused a database query to hang which caused a cascading issue that lead to an outage of our main database. We were alerted the second the issue was occurring and started looking for the root cause at 9:20. We scaled vertically to get the service back online, this took 22 minutes to fully recover. We identified the issue within a few minutes of the outage, to recover the database we retraced the manual steps that were taken and reversed them. We then reverted our other changes as the fix was stable. Do let us know if you have any questions about this incident, do feel free to get in touch at support@sailia.com https://status.sailia.com/incident/889639 Wed, 06 May 2026 20:21:00 -0000 https://status.sailia.com/incident/889639#96a6d0560c0ffbd18f196f0362d4e93473ae352ae4bcb3d7a1cfb74a435b9f37 Incident We're very sorry about this incident. We're investigating the root cause. https://status.sailia.com/incident/768861 Tue, 18 Nov 2025 12:37:00 -0000 https://status.sailia.com/incident/768861#cf7c9e9c6aeae852d19dea1af2b58fb7fdff423de7300a923afc5a68d97281f2 Incident Services are now recovering https://status.sailia.com/incident/768861 Tue, 18 Nov 2025 12:34:00 -0000 https://status.sailia.com/incident/768861#4247cc9bfa161dfedb2d08aa1ddb68c2468475af3237954cd038bda74479f89f Incident Cloudflare DNS is now down. Follow along with the status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 https://status.sailia.com/incident/768861 Tue, 18 Nov 2025 12:20:00 -0000 https://status.sailia.com/incident/768861#5349a455e2d79c02caa20bb2cd73b5f6ce82a9e4d5aa4f7f425edde381cf2b58 Incident We have now migrated off Cloudflare and will no longer be impacted by it's outages for CDN https://status.sailia.com/incident/768861 Tue, 18 Nov 2025 12:12:00 -0000 https://status.sailia.com/incident/768861#f4ce76a0426fe25fe095e42fad69d4e2a0170f28eb8b786ef7f5d15d0fc3bb4c Incident We are back up across all services. Cloudflare has acknowledged the incident and is warning of intermittent downtime. https://status.sailia.com/incident/768861 Tue, 18 Nov 2025 11:59:00 -0000 https://status.sailia.com/incident/768861#d988d6dd1a8ecb6bc5d88dd56c4265d4f12308053c2c4dba5f26911ed37daa92 Incident Cloudflare is down, this has taken websites down globally. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7